AI Receptionist Terms
1. The Service
The AI Receptionist is an artificial-intelligence phone answering service that answers inbound calls, provides information about your business, and assists callers with scheduling and inquiries based on the information you provide to us. The service is configured per your instructions and operates on third-party AI, voice, and telephony infrastructure.
2. Billing & Payment Authorization
Service includes up to 300 minutes of AI receptionist usage per month. Additional usage is billed at $0.17/minute and charged automatically to the payment method on file.
Included minutes reset each billing cycle and do not roll over. Overage is billed in one-minute increments, rounded up. You will receive a usage summary by email before any overage charge is processed. Your subscription is month-to-month and you may cancel at any time; charges already incurred are governed by our Refund Policy.
3. No Guarantees of Results
We do not guarantee any specific business outcome, including but not limited to call volume handled, appointments booked, leads captured, revenue generated, or customer satisfaction. Any examples, estimates, or projections shared in marketing materials or conversations are illustrative only and are not promises of performance. Results vary based on factors outside our control, including your call volume, caller behavior, business operations, and market conditions.
4. AI Technology Disclaimer
The service uses generative artificial intelligence. AI systems are probabilistic and may occasionally produce inaccurate, incomplete, or unexpected responses, mishear or misunderstand callers, or fail to complete an intended action. We do not warrant that the AI's responses will be error-free, and Ultimate AI, LLC is not responsible for statements made by, actions taken by, or information provided by the AI during calls. Client is responsible for reviewing call summaries and recordings, promptly reporting issues, and independently confirming any critical information communicated to or by the AI.
5. No Professional Advice
The AI Receptionist is an administrative tool only. It does not provide medical, legal, financial, or other professional advice, diagnosis, or treatment recommendations, and is not configured to do so. Client is solely responsible for all professional communications and decisions, and for compliance with the laws, regulations, and privacy or confidentiality obligations applicable to Client's industry. Callers with matters requiring professional judgment are directed to speak with Client's qualified staff.
6. Client Responsibilities
Client is responsible for: (a) providing accurate and current business information (services, hours, policies, pricing directives) used to configure the AI; (b) promptly notifying us of changes; (c) obtaining any consents required for call handling, recording, or text messaging under applicable law; (d) complying with all laws applicable to Client's business and communications, including telemarketing, consumer-protection, and privacy laws; and (e) supervising the service's use in Client's operations.
7. Third-Party Services
The service depends on third-party providers, including AI model providers, voice synthesis, telephony carriers, and payment processing. We are not liable for outages, degraded performance, errors, or data handling attributable to third-party providers, nor for interruptions caused by events beyond our reasonable control. We will use commercially reasonable efforts to restore service promptly following any interruption.
8. Limitation of Liability
To the maximum extent permitted by law, Ultimate AI, LLC's total aggregate liability arising out of or relating to the service shall not exceed the amounts actually paid by Client for the service in the three (3) months preceding the event giving rise to the claim. In no event shall Ultimate AI, LLC be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost bookings, or loss of goodwill, even if advised of the possibility of such damages. The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
9. Indemnification
Client agrees to indemnify, defend, and hold harmless Ultimate AI, LLC and its owners, employees, and contractors from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) Client's business operations or services rendered to Client's customers; (b) Client's violation of applicable law; (c) inaccurate or unlawful information supplied by Client for use in the service; or (d) Client's breach of these terms.
10. Term & Cancellation
The service is billed monthly and continues until cancelled. Client may cancel at any time with notice effective at the end of the current billing cycle; usage charges incurred before cancellation remain payable. We may suspend or terminate the service for non-payment or material breach of these terms.
11. Changes to These Terms
We may update these terms from time to time. Material changes, including any change to the overage rate, will be communicated with at least thirty (30) days' notice. Continued use of the service after the notice period constitutes acceptance of the updated terms.
12. Governing Law
These terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles. These terms supplement and are incorporated into the Master Services Agreement between Ultimate AI, LLC and Client; in the event of a direct conflict, the Master Services Agreement controls.
13. Contact
Questions about these terms or your usage? Contact Ultimate AI Co. through the contact page at ultimateaico.com/contact or reply to any billing email and we'll respond promptly.
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